Lisa A. DiTullio

Director, PMO
Harvard Pilgrim Health Care

Project management: the engine of the Harvard Pilgrim Health Care turnaround

Tuesday 24th April 2007, 11.15 - 11.55

Project management does not need to be complex or complicated to offer value to an organisation's success. In fact, keeping it simple allows companies to develop a project management competency that, over time, becomes part of the organizational culture. Lisa DiTullio of Harvard Pilgrim shares her organisation's story, which focuses on the technical aspect of project management through a case study of project management evolution, in its simplest form. The story itself is compelling and a true account of project management implementation in a real setting, with real results.

Who should attend: Business leaders who are looking for ways to improve work completion metrics; leaders of project management offices who are lacking senior executive endorsement will hear how to get top down buy-in.

Speaker Biography

Lisa DiTullio is a core member of the turnaround team for an organisation that went from being placed in State-supervised receivership in 1999 to receiving Plan of Distinction status from JD Power and Associates and named the #1 Health Plan in America on the U.S. News & World Report/NCQA America's Best Health Plans three years in a row.* One of the keys to the organization's success stems from its project management office, which was created specifically to ensure corporate initiatives involving multiple departments are pursued in a timely and efficient manner.

Since joining Harvard Pilgrim Health Care in 1989, Lisa's held a variety of key management roles, most often organizing major, cross-functional initiatives. Today, she's a leading force in project management.

Within the project management field, Lisa's the editor of ProjectBestPractices, a quarterly newsletter from ProjectWorld, and a contributor to PM Network Magazine. She's also a frequent guest speaker at local and national and international project management workshops and seminars, in which she shares Harvard Pilgrim's experience of using project management to be effective in business.

 

* Source: National Committee for Quality Assurance (NCQA): The State of Health Care Quality 2005 & Quality Compass® 2005, used with the permission of the NCQA. Quality Compass is a registered trademark of NCQA. NCQA is a private, non-profit organization dedicated to improving health care quality.